Privacy Policy

At Lottie's Florist, we are committed to protecting your privacy and handling your personal data with care. This policy explains how we collect, use, and store your information in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

1. What Information We Collect
We may collect the following information when you place an order or contact us:

Your name
Contact details (email address, phone number, delivery address)
Payment details (processed securely via our payment provider)
Order information and messages you send us

We do not store your payment card details on our website.

2. How We Use Your Information
We use your information to:

Process and deliver your order
Contact you regarding your order or enquiry
Send important service-related updates (eg. delivery times)
Improve our website and customer experience

We do not send marketing emails unless you opt in.

3. Sharing Your Information
We only share your data with third parties involved in fulfilling your order (eg. couriers or payment processors). We do not sell or rent your personal data to any third parties.

4. Data Storage and Security
We take appropriate security measures to protect your data. Information is stored securely and only retained for as long as necessary for business or legal purposes.

5. Your Rights
Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain data uses
Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact us at: ns@lottiesflorist.info

6. Cookies
Our website may use cookies to enhance your browsing experience. You can adjust your cookie settings at any time in your browser.

7. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us at:
Lottie's Florist ltd
ns@lottiesflorist.info
02392173527
177 Allaway Avenue, PO6 4HG

Last updated: 26.09.2025