Store Policy

Ordering
Orders can be placed online, by phone, or in-store. 

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Delivery
We deliver locally and to surrounding areas within a reasonable radius of Portsmouth. Delivery charges apply and are calculated at checkout. We aim to deliver within the requested time frame, but during busy periods or unforeseen circumstances, delays may occur. If this happens, we will contact you as soon as possible.

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Substitutions
Due to seasonal availability and stock levels, we may need to substitute certain flowers or materials. We will ensure any substitutions maintain the style, colour palette, and value of the original design.

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Cancellations & Changes
For fresh flower orders, cancellations or changes must be made at least 48 hours before the scheduled delivery. Custom or funeral tributes may require more notice. Cancellations made after this window may not be eligible for a refund.

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Returns & Refunds
Due to the perishable nature of flowers, we do not accept returns. If you are not satisfied with your order, please contact us within 24 hours of delivery so we can address your concerns. Refunds or replacements are issued at our discretion.

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Funeral Orders
We understand the sensitivity of funeral arrangements and recommend placing these orders at least 48 hours in advance. We work closely with local funeral directors to ensure timely and respectful delivery.

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Custom Orders
Bespoke designs may require additional processing time. A deposit may be required on larger or personalised orders.

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Contact Us
If you have any questions about your order, please get in touch via email, text, Facebook or instagram.